Frequently asked questions

Yes — we offer free express shipping on all U.S. orders. See our Shipping Policy for full details.

Orders are processed within 1–3 business days for quality control, and delivery usually takes 7–10 business days after that — so most orders arrive within about 8–13 business days. You will receive a tracking link by email as soon as your order ships.

We currently ship within the United States only, with free, fully insured express delivery on every order.

Absolutely. Once your order has shipped you will receive an email with your tracking number. You can also email info@eloriarose.com with your order number and we will check the status for you.

You have 30 days from delivery to request a return. Items must be unworn, in their original condition with tags attached and original packaging. Please email us to request a return before sending anything back; return shipping costs are the customer's responsibility. Full details are in our Return & Refund Policy.

Email info@eloriarose.com with your order number and reason. Once your request is approved, we will send instructions and the return address. Please do not send items back before requesting a return, as returns without approval cannot be accepted.

Please inspect your order on arrival and email us within 48 hours with your order number and clear photos. If something arrived damaged or incorrect we will make it right — and we cover the cost for items damaged in transit.

Once we have received and inspected your return, we will email you to let you know whether your refund has been approved. If approved, you will be refunded automatically to your original payment method within 10 business days. Please keep in mind that your bank or card issuer may need some extra time to process and post the refund. If more than 15 business days have passed since your return was approved, please contact us at info@eloriarose.com.

Our pieces are true to size. If you are between sizes, we recommend sizing up for a more relaxed, comfortable fit. Each product page includes a size guide with measurements.

Size availability varies per style and is shown on each product page, so you can pick your best fit before ordering.

We accept Visa, Mastercard, Discover, Diners Club, Shop Pay, Apple Pay and Google Pay. All transactions are SSL encrypted and fully secure.

Subscribe to our newsletter at the bottom of the homepage and you will receive a 10% discount code by email, valid on your first order.