Privacy policy
Privacy Policy
Last updated: 06-08-2026
This Privacy Policy describes how Eloria Rose (“the Site”, “we”, “us” or “our”) collects, uses and discloses your personal information when you visit, use our services or make a purchase on www.eloriarose.com (the “Site”), or otherwise communicate with us (collectively, the “Services”). We are the controller for the information described here and we handle it in line with applicable U.S. federal and state privacy laws. Please read this Privacy Policy carefully.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the updated Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.
What personal information we collect
Information you provide directly to us may include contact details (name, address, phone number and email); order information (billing and shipping address, payment confirmation); account information (username, password); and any customer support information you choose to share with us.
Information we collect about your usage. We may automatically collect certain information about your interaction with the Services (“Usage Data”) using cookies, pixels and similar technologies, including information about your device, browser, network connection and IP address.
Information we obtain from third parties, such as our payment processors, who collect payment information to process your payment and fulfil your orders.
How we use your personal information
- providing products and services;
- marketing and advertising (only where you’ve opted in);
- security and fraud prevention;
- communicating with you and improving our Services;
- meeting our legal obligations.
Cookies
Like many websites, we use cookies to remember your preferences, keep your basket working, measure how our site performs and, with your consent, to show relevant advertising. Most browsers accept cookies by default, but you can set your browser to remove or reject cookies, or manage them through our cookie banner.
How we disclose personal information
We disclose personal information only as needed to run the store — for example with Shopify (our store platform), our payment providers, delivery partners, and our email, analytics and advertising service providers, as well as with legal and regulatory authorities where required by law. We do not sell your personal information.
Children’s data
The Services are not intended for children and we do not knowingly collect any personal information about children.
Security and retention
We take reasonable measures to protect your information, but no security measure is perfect. We keep personal information only as long as we need it — to fulfil your order, meet legal and tax obligations, and resolve any disputes — after which it is securely deleted or anonymised.
Your rights
Depending on where you live, you may have rights under state privacy laws (such as the California Consumer Privacy Act) to access, correct or delete your personal information, or to opt out of its sale or sharing. We do not sell your personal information. To exercise any of these rights, email info@eloriarose.com.
Contact
Eloria Rose — operated by Topyard
614 N DuPont Hwy Ste 210, Dover, Delaware 19901, United States
Company registration number: 2723015
Email: info@eloriarose.com
Phone: +1 (917) 590-3257
Web: www.eloriarose.com
Support hours: Monday–Friday, 9:00 AM–5:00 PM (ET)
We reply within one business day.