Shipping policy

Shipping & Delivery

This policy applies to Eloria Rose and is intended to give you a clear understanding of our shipping procedures. Please read it carefully before placing an order.

Key shipping information

  • Delivery cost: free express delivery within the United States.
  • Processing time: 1–3 business days for quality control.
  • Estimated delivery time: 7–10 business days after fulfilment.

Shipping details

We currently ship only within the United States. Every order is sent by express delivery, giving you a fast, secure and fully insured delivery experience. From the moment you place your order to the moment it reaches your door, delivery usually takes 8–13 business days.

Damaged or incorrect orders

We’re very sorry if you receive a damaged or incorrect item. If this happens, please take clear photos of the problem and email info@eloriarose.com with your order number, details of the problem, and photos. We’ll find the right solution as quickly as possible.

Order cancellation

Orders can be cancelled within 30 minutes of purchase. Once an order has begun processing, cancellation is no longer possible. After your order has been delivered, you can request a return in line with our Returns & Refunds policy.

Delayed orders

During periods of high demand (for example, the festive season), delivery may take a little longer. If your order hasn’t arrived within an additional three business days beyond the estimated time, please contact our customer service team for assistance.

Order processing & cut-off time

  • Orders placed before 5:00 PM ET on business days (Monday to Friday) are processed the same day.
  • Orders placed after the cut-off time, at weekends or on public holidays are processed on the next business day.

Failed delivery or incorrect address

If an order is returned to us because of an incomplete or incorrect address provided at checkout, we can either arrange a re-delivery once the parcel is back at our warehouse and the correct address is confirmed, or offer store credit as a gesture of goodwill, depending on the condition of the returned items. If the returned items are not in their original condition, a reduction in value may apply.

Contact

Eloria Rose — operated by Topyard
614 N DuPont Hwy Ste 210, Dover, Delaware 19901, United States
Company registration number: 2723015
Email: info@eloriarose.com
Phone: +1 (917) 590-3257
Web: www.eloriarose.com
Support hours: Monday–Friday, 9:00 AM–5:00 PM (ET)
We reply within one business day.